For companies and businesses operating in the field of operation and manufacturing, an order management specialist is an indispensable position. So do you know what order management specialist is? Is it difficult to find a job as an order management specialist? Please continue to accompany Navigos Search to find out more about this position!
1. Who is an order management specialist?
An order management specialist is a person responsible for managing and coordinating all orders of a branch, store or business. They have to work with many different parties such as customers, production departments, suppliers, ... to ensure every order is shipped to customers with quality and on time.
The concept of order management specialist
2. Detailed Job description
The duties of this position are as follows:
Receive orders
- Receiving information related to orders from sales assistant, sales executive of stores, branches and businesses
- Checking and synthesizing information related to orders throughout the management system
- Screening and selecting products that meet customer requirements
- Managing and tracking payment methods, delivery addresses
- Controlling information related to pick-up and delivery time throughout the system
- Approving invoices related to orders for customers
Monitor progress and manage orders
- Following up the production process, stocking up and making sure the product reach the required quantity
- Monitoring the shipping process of orders to direct staff to edit and change when necessary
- Checking information related to the customer's payment method such as wire transfer, COD, ..
Carry out relevant procedures
- Strictly following import procedures, returning goods, and orders that are not delivered.
- Checking and ensuring that the packaging of goods is in accordance with the requirements in terms of quantity and quality.
- Checking procedures for exporting goods out of the warehouse.
- Working with related departments such as shipping units, material suppliers,...
Other duties as assigned
- Conducting survey of customers' experience when using your products
- Answering questions, solving problems during the goods packaging and delivering process
- Handling documents and invoices related to goods
- Reporting work periodically or at the request of superiors
Read more: Job description of an order management head.
Scope of work of an order management specialist
3. Recruiting requirements for the position of order management specialist
With a heavy workload, to become an order management specialist, you need to meet the following requirements:
Expertise
Recruiters who are looking for an order management specialist all require candidates to have a university degree or higher in Service, Business, Commerce, Economics, ... and have a good understanding of the order management process, knowledgeable about the products and services the business offers.
Experience
Professional positions in any field also require candidates to have experience. For the positions of order management specialist, candidates need to have at least 3 years of working experience in a similar position to ensure they can perform their role well in the business.
Skills
As a connection between businesses and customers, to successfully apply for this position you must practice the following skills and qualities:
Computing skills
Computing skills are required when applying for the position of order management specialist. Specifically, you need to be proficient in using sales software, order management and many other related applications. At the same time, you must also be knowledgeable about cashier machines, printers and sales invoices to ensure accuracy in the process of coordinating and managing orders.
Analytical and coordinating skills
To keep up with market changes, a professional order management specialist must have good analytical skills to accurately assess and identify trends and tastes of the public. From there, propose the right strategy to improve order quality, production process and business efficiency.
Candidates also need to understand the capabilities and characteristics of each team member to assign tasks, coordinate and promote optimal work progress. Good coordination ability will help you ensure on-time delivery and ensure quality when reaching customers.
Analytical and coordinating skills are essential
Communication and negotiation skills
The nature of this order management specialist position must contact and directly work with customers, partners, suppliers, shippers,... Therefore, you need good communication skills to easily exchange and connect with customers, build and maintain good, long-term working relationships with partners.
In the process of working with customers, you have to discuss issues related to design, quality, price, contract terms... Excellent negotiation ability will help ensure everything goes smoothly based on the unity and respect for the interests of customers and businesses.
Teamwork skills
As mentioned, this position must cooperate and work with a lot of stakeholders and employees in the team. Having teamwork skills will help you coordinate, cooperate better with others and manage the team well to help you complete the work in the best way.
Time management skills
With an order management specialist, possessing time management skills will help arrange a scientific timeline to ensure that the order arrives at the customer's door on the agreed time. Besides, this position also manages the work schedule of each member, so having this skill will help optimize the time for yourself and all the remaining members.
In addition to the above skills, in order to develop well and stay with the profession for a long time, you must practice initiative, carefulness, quick in action,... Only then will you become a bright order management specialist candidate that every recruiter wants to have.
4. Career benefits
Along with the heavy workload and strict application requirements are very attractive career benefits:
Expand your network day by day
In addition to the intense pressure and intensity of work, you will have the opportunity to work with many customers, partners and expand relationships continuously.
Enrich knowledge
With this job, you will have to strictly manage procedures to avoid mistakes, confusion about prices, models, types, etc., causing loss of reputation of the business with customers. Working under pressure will help you hone and develop this skill to the highest level. From there, you will have more opportunities to improve knowledge and confidently apply to any desired unit.
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Accumulate a lot of important knowledge in order management profession
Attractive benefits, high advancement opportunities
The current salary of an order management specialist ranges from 10-25 million VND/month. This number can be much higher if you have high capacity, solid experience and achieve good work results.
Besides, there are many other benefits such as working in a dynamic environment to help promote your strengths, being trained and fostered to improve your professional skills, high bonus, 13th month salary, vacation, etc. ... and many other benefits as prescribed by the business.
When you have done well in your role in the position of order management specialist for 3 - 5 years and continue to improve to the Master's level, accumulate more practical experience, you can completely advance to other positions, higher roles in the business.
5. Apply for the position of order management specialist at Navigos Search
The need to recruit the order management specialist is now very large because the management of orders to ensure quality and create prestige for the unit is increasingly focused on. It won't be too difficult for you to find this job. However, in order to access reputable recruitment news and have the opportunity to work at large enterprises, you definitely cannot ignore Navigos Search - The number 1 recruitment agency for mid-level and senior-level personnel in Vietnam today.
The advantage of Navigos Search is owning a professional consultants team, understanding the labor market and deeply understanding the value of human resources. We call our experts “Dream Makers”. All of them have a Bachelor's degree or higher, have at least 3 years in the recruitment field and are well trained through specialized skills courses. Based on the methodical recruitment process, the consultant will conduct a search and discuss the most suitable working environment and position for candidates.
The recruitment process of Navigos Search is conducted as follows:
Searching and screening candidates: Navigos Search searches and screens qualified candidates that match the recruitment requirements of enterprises.
Face-to-face interviewing: Navigos Search conducts interviews to assess the capabilities as well as listen to the needs and expectations of the candidates.
Supporting customers in interviews: Navigos Search provides a list of potential candidates for your company after thorough evaluation. We will accompany the company and the candidate to provide additional support throughout the interview process.
Reference checking: Official and unofficial reference checks will be conducted.
Supporting with negotiating and job offering: Navigos Search acts as a bridge to negotiate and advise on salary and benefits. After the candidate receives the invitation letter and confirms the participation, the vacancy will be closed.
Following up on recruitment: Follow up with candidates for success after joining the company.
Besides, with the optimal recruitment solution and 375,000+ senior candidates, 85,000+ senior management level candidates and the search results are always retained, we are confident to be the leading "talent hunter" in Vietnam and is the number 1 choice for most businesses and companies when there is a need to recruit middle and high-level personnel.
Vietnam's leading mid-level and senior-level recruitment company
Right now, whether you are looking for a job as an order management specialist or any other mid- or senior-level position, quickly send your CV to Navigos Search to be notified immediately if there is any suitable recruitment news. Especially, if your business is in need of recruiting personnel, please contact Navigos Search to get the most potential candidates!
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