Relationship Management Expert

1. KYC:
• Collect/research about the assumptions and sources of potential customers (leads) to understand the characteristics, needs, markets, competitive banking products ... of USME customer segments / assigned focus sub-segments.
• Collect / learn about the assumptions and sources of potential customers (leads) to understand the characteristics, needs, markets, competitive banking products ... of USME customer/ assigned focus sub-segments.
• Collecting, analyzing information about customers: operating, methodology, business plans, financial statements, .. to understand the characteristics và business model, customer's key success and risk factors, customer needs by assigned USME segment / sub-segment and consult financial solutions for customers.
Products và Prices:
• Continuously update product knowledge, features, benefits, selling points and related policies to advise customers about:
• Standard Product and Service, package product, business program including deposit, credit, services, trade finance, foreign exchange, derivatives, and other products for USME business customers.
• Price policy based on financial plan with customers (ACP) / risk (RORWA) / performance on risk assets (TOI / RWA) / life cycle value of customers (CLV) according to regulations of the bank.
2. Sales và Services:
• Establishing relationships with new customers according to the list of assigned customers or self-seeking customers through relationships, forums, conferences…; building and developing relationships with existing customers, managing portfolio (in terms of sales, quality, structure ...); promote sale, cross-selling to increase wallet share and portfolio quality according to bank's oriented strategic.
• Sales planning, business opportunity identification and identification (ACP) with target customers.
• Financial consulting for customers: consulting in business planning, methods of managing financial statements, managing cash flows, costs and profits; coordinating with product sales departments and related units to build overall, optimal financial solutions on the basis of customer knowledge and industry developments, ensuring customers are best served according to service model regulated by the bank in each period.
• Customer care: taking care of customers in the managed book, transferring CVP to customers and implementing quality commitments (TATs / SLAs) to enhance customer experience and satisfaction at bank.
3. Credit risk management:
3.1. End-to-end credit risk management on the book managed. Directly perform / coordinate with Risk Management Division to appraise customers; control, work with relevant departments to complete procedures for approval, valuation, disbursement, post-loan management in accordance with bank's regulations.
3.2. Credit Appraisal:
• Collect records, documents; monitor, update relevant information about the Customers, the Customer's business situation to serve the account management, propose solutions, evaluate, appraisal and take care of the Customer.
3.3. Post-lending management:
• Manage post-Lending of the book in accordance with regulations issued by CIBG Division and Risk Management.
• Propose, coordinate and implement measures in dealing with overdue debts for managed customers.
• Prevent risks in business activities in accordance with the Bank's regulation in each period.