Project Manager

The Project Manager acts as the key liaison between our internal teams and major customers, ensuring successful program execution and long-term customer satisfaction. This role leads cross-functional coordination, drives continuous improvement, and manages overall business performance for strategic accounts.
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Key Responsibilities
1. Customer Relationship Management
o Build, develop, and maintain strong relationships with key accounts.
o Ensure high customer satisfaction through proactive communication and partnership.
2. Cross-Functional Leadership
o Lead the Customer Focus Team (CFT), including members from Account Management, NPI Project Management, Engineering, and Supply Chain.
o Take operational responsibility for program execution and coordination among departments.
3. Customer Interface
o Serve as the main contact point between the company and customers regarding finance, processes, technology, supply chain, quality, and operations.
4. Continuous Improvement & Program Execution
o Collaborate with internal teams and customers to define and implement improvement programs in Quality, Lead Time, Technology, and Cost (QLTC).
o Oversee new product introductions (from first article to mass production), cost reduction initiatives, quality enhancements, and design optimization.
5. Performance Management
o Monitor and manage key account performance, including turnover, margin, inventory, change management (ECO), and EOQ/MOQ.
6. Account Management Support