In addition to attractive career opportunities, the personal customer relations specialist must overcome multitudinous challenges.
Are you a potential candidate for the position of personal customer relations specialist? Are you looking for opportunities and challenges you must overcome in the profession? Let Navigos Search share the most detailed and accurate information for this issue. Thereby, you will better understand this position and make the right career choice decision for yourself.
1. What does a personal customer relations specialist do?
A personal customer relations specialist is responsible for contacting, consulting, and selling business's products and services. In the bank, the person undertaking this position will represent the bank to market high-value products such as loans, mortgages, credits, and savings. The personal customer relations specialist must also take care of customers, increase the customer base, and receive and check customer records before transferring them to the relevant department for processing.
Those significant tasks show that the personal customer relations specialist position plays a critical role in the business in general and the bank in particular. Not only are they the prime force to promote sales, but they are also a representative image and a barrier to help the enterprise avoid unnecessary risks.
What is a personal customer relations specialist?
2. What opportunities are available to the personal customer relations specialist?
The personal customer relations specialist job offers many attractive opportunities for candidates, specifically as follow:
Professional working environment
Most enterprises that employ personal customer relations specialists have a large scale of operation and are fully equipped with modern equipment to meet their working needs. In addition, colleagues working in this field are also credibly enthusiastic and have a professional working style. Therefore, applying for the personal customer relations specialist position will give you the opportunity to work in a dynamic and positive environment.
Opportunity for self-development and expanding relationships
After many years of working, personal customer relations specialists will perfect their skills, especially communication. On the other hand, they can expand their relationships when working in this field thanks to the nature of the job of contacting many customers.
High salary and good remuneration
The current basic salary of a personal customer relations specialist ranges from VND 8 to 10 million per month. This number can be higher as income also depends on sales. This is an attractive opportunity for you to increase your unlimited income.
Lots of advancement opportunities
There are lots of advancement opportunities in this profession. If you complete the job well, your capacity will be appreciated. In addition, you can move up to higher positions such as customer relations team leader, deputy/head of the customer relations department, or branch manager.
Opportunities for expanding relationships and career advancement
3. What challenges do personal customer relations specialists have to face?
Although personal customer relations specialists can get many good opportunities from this job, they also faces many difficulties:
The ability to keep a good image in the eyes of customers
As mentioned above, this job requires you to directly meet customers regularly to advise, introduce, and answer questions related to the services and products of businesses and banks. Therefore, even though your emotions and status are not positive, you still have to show a professional and enthusiastic working style, create credibility, and build a good image for the unit you are working for in front of customers.
Target pressure
One of the intensive pressures in this position is the monthly and quarterly targets. This is also a primary factor for businesses to evaluate the performance of individual customer relations specialists. If you do not meet the sales target, you may face disciplinary action such as salary reduction, bonus reduction, reprimand, and punishment according to the company's regulations.
Risks at work
From consulting and selling products and services, the work of a personal customer relations specialist is closely related to the finances of the business. Therefore, a minor mistake can cause you to pay damages or face unforeseen consequences. Confusion about customer information, products, and mistakes related to records and numbers are what any personal customer relations specialist can encounter.
Frequent moving
You will have to regularly meet customers and support them when needed. Therefore, frequent moving is obvious, and it's a great challenge if you are not in good health and do not persevere.
This job has numerous difficulties that workers have to overcome
Regardless of industry, every job has its opportunities and challenges. The important thing is whether you have a strong desire to pursue and persistently overcome work pressure. The best way for personal customer relations specialists to complete their work well and increase their chances of promotion to higher positions is to set clear goals, create a scientific work plan, actively practice crucial skills, ask for help from colleagues, and constantly accumulate knowledge and improve capacity. We wish you to stay firmly and achieve much success on the career development path as a personal customer relations specialist.
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