Consulting is one of the hottest professions today. The position and scope of work of a consultant expert are to provide consulting services on products, services and solutions to customers in many industries such as: Insurance, sales, psychology, admission, ... And to become an outstanding consultant expert, what skills must you have? Check out the following article.
1. Understand who a consultant expert is?
1.1. Who is a consultant expert?
A consultant expert is a person who provides specialized advice in the field of science, engineering, business, ... to an organization or an individual. Because there is no legal requirement for the position of consultant expert, anyone can, in theory, apply for the vacancy if they have strong background knowledge and consulting skills.
A consultant expert is in charge of providing specialized advice to a client
1.2. Consulting is only suitable for people who are good at communicating?
Becoming a consultant expert is the dream of many young people. According to the Oxford dictionary, "a consultant expert is in charge of directly involving in business operation and decision-making processes by giving specialized advice to people working in a particular field". In other words, consulting is simply the "business of providing advice" to a particular person or a group of people.
Of course, to become an outstanding consultant expert, being good at expertise is not enough. You must be able to listen, identify problems, offer solutions, communicate efficiently, and interact effectively with customers. It is said that communication is the most important skill for a consultant expert.
However, if you are not a good communicator, there is no need to worry. Because this skill can be trained and accumulated over time. As long as you have a solid professional qualification, patience and passion, you will surely develop your career well.
2. Master the main duties of a consultant expert
The workload of consultant experts will vary from place to place. If you work at businesses that provide financial consulting services, you will be handling the problems of many customers or just one client at the same time.
In contrast, an in - house consultant expert for a company dealing in products and services will come into contact with many customers every day, be it face-to-face or by phone or email,...
The scope of work of a consulting expert will vary from place to place
Consulting could cover many different areas, including: management, strategy, information technology, marketing, finance,... Specific tasks will vary but basically, the responsibilities of a consultant expert will be:
- Research, survey, listen and exchange information to understand more deeply about customers.
- Analyze statistics.
- Detect problems by contrasting, comparing and offering solutions.
- Evaluate the advantages and disadvantages of the proposed strategies and solutions.
- Compile and present information through speech, visual aids and text.
- Implement agreed solutions with customers.
4. Practice, cultivate qualities and skills
Would you like to become a professional consultant expert? Here are the important criteria to follow and the qualities that you should accumulate for yourself:
Constantly learning and cultivating professional knowledge
No matter what field or industry you work in, you need in-depth knowledge of that field. If you are a sales consultant expert, you must be knowledgeable about the products; as a psychologist, you must have a high level of expertise in mental health. Working in the financial sector, you must understand the market well, master the regulations related to investment, ...
If you do not master professional knowledge, you will certainly not be able to give useful advice to customers. To achieve this, you need to put in efforts, always memorize professional knowledge and update new ones.
Good command of communication skill
The consultant expert will be the person who directly communicates with the client. Therefore, you must have a good command of communication skills. A consultant expert has to work with many different clients, answering questions and giving different advice. If you do not communicate well, you cannot convince customers, nor can you make them feel confident and decide to choose the product / service you recommend.
To communicate well, you must know how to listen to the other person sincerely, give appropriate words, and behave in accordance with the story. Verbal communication is not enough. Gestures, actions, and expressions also contribute to enriching your conversations. Combining the ability to observe, express and control body language when communicating will help the opposite person feel closer and more friendly. However, you need to know how to moderate and show subtlety and tact so that the opponent does not feel uncomfortable.
Besides, to make the communication and dialogue more effective, you need to avoid talking at length, but talk straight to the problem. You need to think carefully before speaking to enhance the value of your words as well as avoid making the other person feel uncomfortable and wasting time.
Presentation skill
If communication is the most basic skill, presentation and persuasion are more advanced skills. A consultant expert must have the skill of creating and delivering coherent and clear indications to demonstrate a topic in both general and specific, from objective to subjective view, to explain and provide sufficient information about the product, the most effective service or solution to the customers.
To do this, you need to know the subject matter, have confidence, and speak fluently. In addition, you also need to know how to convince customers to agree with the solution you have provided.
Presentation is an important skill
Problem-solving skills
In the process of working, a consultant expert may encounter many different situations and problems. In some cases, these situations are beyond their control and ability to handle. At this time, the first important thing is that the consultant expert must stay calm to find the most optimal solution.
At the same time, the consultant expert needs to choose the safest and most complete solution for both their customers and their businesses. In addition, it is necessary to have an optimistic attitude to see and solve problems in the most objective way, not according to your emotions and ego.
Psychological literacy
To convince customers to believe in and use your solutions, a consultant expert must have psychology literacy skills. Through understanding customers and the difficulties they are facing, you will know what customers need, what they expect to offer the most suitable service and solution.
Moreover, a good grasp of customer psychology also helps to increase the success rate for the consultant expert, increase the trust and sympathy of customers in you and the products or services you are providing.
Active listening skill
“Always listening – Always understanding” is considered a mandatory skill for a consultant expert. The ability to listen actively and grasp sensitive issues helps consultant experts understand what customers need, want, expect, and what problems they are facing, thereby offering the most reasonable solutions.
In addition, active listening skills also help you show respect to the customer, showing that the customer's opinions and words really matter. Good listening will help the consultant expert understand the problem quickly, thereby planning an accurate and quick solution.
You might be interested in: The Best Keys To Practice Your Listening Skill
Consulting career requires great listening skills
7. To successfully find a job as a consultant expert
If you are confident that you fully meet the expertise and skills required of a consultant expert, do not hesitate to send your CV to Navigos Search.
At the job search section of the Navigossearch.com website, there are many different job positions for candidates to choose from according to their abilities and needs. Here are some hot consulting jobs at Navigossearch.com that you can research and apply right away:
- Real estate consultant expert
- Credit consultant expert
- Admissions consultant expert
- Legal consultant expert
- Head of consulting
- Study abroad consultant expert
- Study abroad consultant team leader,...
Tìm kiếm công việc mơ ước tại Navigossearch.com
Established in 2002, up to now, Navigos Search is considered the leading mid-level and high-level recruitment agency in Vietnam. Navigos Search belongs to Navigos Group, the owner of the number 1 recruitment website in Vietnam - VietnamWorks. With more than 5 million registered employer accounts, it is a huge source of data to help Navigos Search support job search in all fields and industries for candidates.
Navigos Search owns a team of consultant experts who are well-trained through specialized courses in professional skills, all of whom have graduated from university or higher and have 3 or more years of experience in the field of human resource recruitment. With a very strict working process, based on the candidate's capacity and past working experience and the development of the labor market, the specialist will search, discuss and advise the most suitable employer.
During 20 years of operation in the Vietnamese market, the most valuable asset that Navigos Search has is the largest and most comprehensive candidate database. Known for its quality service culture and always focusing on human resources, the unit has maintained its position as the leading recruitment service provider in Vietnam since its establishment in 2002.
With a mission to help candidates and businesses achieve their goals, Navigos Search calls its employees "Dream Makers" to affirm and remind every day of the group's mission.
Find consultant expert jobs quickly at Navigos Search
And more importantly, if you would like to conquer any position that suits your ability and ambition, don't hesitate to share with Navigos Search. Or if your business is in need of recruiting personnel, Navigos Search will conduct a "talent hunting" service to bring the best talent to your company successfully. Navigos Search is the most reliable choice for candidates and employers in the market!
Navigos Search - Vietnam's leading
middle and high-level talent hunting company