In recent years, building operations management is a category receiving great attention from many investors and real estate management units. What does this category include? Let's find it out through the following article with Navigos Search.
1. What is a Building Operations Manager?
A building operations manager is the person who ensures an apartment or office building operates safely and efficiently. Building operations managers must make a standard and detail-oriented plan so as not to miss any issues that may affect the activities in the building.
Building operation management will affect every aspect in the process of using the building, from the structural system, architecture, interior, elevator system, electricity and water, and active fire protection to other utilities and services such as cleaning, landscaping, labor, and personnel.
Currently, there are 2 types of building operations management:
- Apartment building operations management
- Office building operations management
Building operations managers help the building's operations run at its best
2. What are the roles and responsibilities of a building operations manager?
Whether it's an office building or an apartment building, each type of real estate has its operating and management mechanism. However, in general, the building operations manager position will include the following responsibilities:
Security management
This responsibility helps ensure the safety of residents, clients using the building, and the investors' benefits.
Security management includes staffing and implementing a plan to monitor people entering and exiting the building and parking lots and looking after vehicles in the parking lot. In addition, security management is also shown in other aspects such as controlling goods, transporting the furniture in and out, and handling conflicts. For effective management, building management units often monitor the situation through surveillance camera systems.
Sanitation management
For a green - clean - beautiful living environment and space, sanitation is an essential in the building operations management.
Normally, shared-area cleaning activities such as corridors, stairs, lobby, and public toilets occur daily. Meanwhile, the total sanitation and landscape improvement will be carried out monthly and quarterly, depending on the characteristics of the project.
For the building sanitation management to take place conveniently and scientifically, the unit in charge must have a thorough understanding and survey of the actual situation of the entire area and the space of the building to make an assessment and propose a cleaning plan for each specific item.
Building maintenance management and technical repair
This is a particularly crucial responsibility in the building management and operation. The department in charge must make surveys and assess the entire equipment system, including power lines, lighting systems, water supply, drainage, communication (telephone, wifi, etc.), active fire prevention, elevators, and exits.
Based on the actual situation of those equipment systems, the department in charge of building maintenance management and technical repair remedy ongoing problems, make plans and give detailed operation and maintenance solutions for the facility system during the building's operation. From there, it's easy to maintain stability, contribute to ensuring the users' safety and improving the quality of the building.
In addition, good building maintenance management also helps extend the lifespan of the building for the investor. It means that the time of real estate exploitation is extended, and the profit the investor receives also increases significantly.
Maintenance management - technical repair is a critical duty
Administrative management
Administrative management in a building includes the following tasks:
- Manage building records and documents, including correspondence, vouchers, and related documents.
- Develop a process of implementing periodical summary reports and monthly and quarterly reports.
- Recruit personnel, including finding candidates, interviewing, and training. Ensure sufficient human resources to carry out building operation activities.
- Contact and work with RPO service providers if any.
- Administrative management is carried out to ensure smooth internal and external operations and improve the efficiency of building operations management.
Client management
Residents and tenants play a significant role in any building. They are the people who directly use and experience the quality of works and services at the building. Therefore, client management is indispensable.
Client management includes the following tasks:
- Find tenants (with the office building manager). This activity is combined with the communication program, helping the investor rent out all empty premises. Normally, the unit in charge will support the investor in welcoming tenants and introducing the premises.
- Manage contracts through legal consultancy, contract drafting, and signing.
- Take care of clients and solve clients' needs during the process of using the building.
- Act on behalf of real estate owners as a bridge to work with clients. Thoroughly solve all problems faced by clients and residents to enhance the investor's reputation thanks to the professional working process and agile working style.
- Actively announce the latest news and periodical collection deadlines.
Client management provides tenants and residents with top-notch services and experiences and enhances the reputation of investors. When the proposed issues are quickly solved, clients and residents will increasingly trust the investor. This is a crucial premise for the development of the investor in future projects.
Client and resident management in the building
Financial management
Finance is critical in building operations management. Financial management includes several tasks as follows:
- Plan and manage revenue and expenditure activities in the building, including maintenance, and recurring service fees.
- Prepare detailed financial statements periodically and send them to investors.
- Consult and support investors to develop an appropriate financial plan to optimize the efficiency of real estate exploitation.
- Manage publicly and transparently the money collected from residents and clients.
Through financial management activities, investors will handily grasp the situation and evaluate the efficiency and value of their real estate. From there, they will make a plan to adjust activities accordingly to maximize benefits.
3. How to manage building operations efficiently
Building operations management takes place in parallel with the process of the building being put into use. It also impacts every aspect of the building. Therefore, operation management significantly affects the living experience of residents, clients, and investors’ benefits.
For the building operation management process to take place most effectively, the management unit needs to:
- Build detail-oriented operations management process: To do that, the management unit must have a thorough study of the actual operating situation of the building to come up with the most suitable method. In addition, the department in charge must also focus on doing their job well and combine smoothly with each other. This requires the management process to be systematic and optimal.
- Apply technology in management: The digital age has created numerous modern software. They are effective assistants for people and help improve the efficiency of building operations management.
- Build a competent management team: No matter how good the process is and how modern the software is, if the human factor is not guaranteed, the management activities will not bring the desired effect. A manager must be a person with professional knowledge, competence, well-trained, and good ability to handle situations.
The best building operations management solution
Thus, building operations management is essential and indispensable in every building today. To do this job well, the manager not only has professional qualifications but also a good overview and effective management. Hopefully, the sharing of Navigos Search in this article will help you better understand the duties of the building operations manager.
Navigos Search is a headhunting service for quality building operations managers for businesses. You can contact us as per the information below:
- HCM Headquarters: 20th Floor, e.town Central Building, 11 Doan Van Bo, Ward 13, District 4
- Hanoi Headquarters: V. Building - 125 Ba Trieu street, Hai Ba Trung District
- Hotline: 1800 585 826
- Email: contact@navigossearch.com
- Website: navigossearch.com
- Fanpage: facebook.com/NavigosSearchVietnam
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