Product Manager (travel)

Objective of the position
The Product Manager is a member of company’s managing team. Supported by a dedicated product team and with the support of regional operations teams, the product manager leads the development of a catalogue of original and exhilarating products for the company. The product manager also guarantees direct support and expertise to sales, business development and marketing teams with their product-related needs. Our Hanoi-based product team manages the production in Vietnam, Laos, Cambodia, Thailand, Indonesia, Philippines, Myanmar and future destinations.

Roles and accountabilities:
• Initiate and lead the creation and development of new tours, new travel solutions that can become differentiation factors for the company to win new business.
• Stand responsible for the entire production and post-production process including: itinerary written; data uploaded onto the travel management software; operations team trained and guided on the services to be included in each product and the booking of these; sales trained on the product including touring elements/key selling points/targeted audiences.
• Ensure quality product-related communication and training with agents/clients when required.
• Discuss with other leaders and deliver necessary product-related training to their teams.
• Provide continuous support to the sales, business development and marketing team for their product-related requests and needs.
• Maintain regular contact and communication with our key suppliers across all destinations.
• Inspection trips planning for the entire team. Occasionally lead some of these trips or escort some agents.