In the era of "thirst" for talent, recruiting talented IT Helpdesk candidates is not easy for businesses because many factors are needed.
“In order to reap the sweet fruit, it is necessary to have merit in planting it”, businesses need to understand that finding potential IT Helpdesk candidates is not just about benefits and a full job description, but also a lot more. other note. So what is the secret to bringing a good IT Helpdesk to the unit? Navigos Search will provide the answer immediately with the information below.
1. What department does the IT Helpdesk belong to?
IT Helpdesk is a position in the IT department in an enterprise, responsible for answering and consulting solutions related to technical and technological problems of products for users. Questions and answers are usually delivered via email, phone, website or online chat.
IT Helpdesk is a position in the IT department
2. What makes it difficult for businesses to recruit good IT Helpdesk?
At the present time, information technology is a strongly developing and very focused industry. However, many companies still have difficulty in recruiting IT, especially IT Helpdesk position. So what is the cause?
Great pressure in IT Helpdesk
IT Helpdesk experts say they face a lot of pressure such as, long time to solve and handle problems, repeated errors, etc. These things have overwhelmed many candidates when new job, even had to quit halfway after only a month of pursuing.
Choose the wrong way to connect
Previously, employers searched for candidates by handing out flyers, going to brokerage centers, training schools, etc. These traditional ways lengthen recruitment time and increase costs. Especially for small businesses, if they are in urgent need of IT Helpdesk staff, the long recruitment time will affect the logistics system of the whole business. Not to mention, many hackers wait for this opportunity to attack and take over important business data.
Unsuitable salary, job hopping
Paying an inappropriate salary causes IT Helpdesk candidates to refuse to accept jobs and look for other recruitment agencies with higher salaries. Besides, if the staff in the enterprise receives a salary lower than the market, they are also ready to switch jobs to a company with stable income. The company's human resources team is unstable and employees do not have the opportunity to improve their qualifications, making promotion limited and the company difficult to develop strongly.
Businesses have difficulty recruiting IT Helpdesk
3. Solutions to improve recruitment efficiency IT Helpdesk
So what solutions help businesses effectively recruit IT Helpdesk? Here are the top tips:
Create a sharing culture for the IT team
Enterprises should create a sharing culture for IT teams, such as sending people to be speakers at events and seminars; write blog articles to share knowledge; organizing information technology contests, etc. These are good activities, helping businesses quickly find and approach potential candidates easily. This method should be applied regularly so that when candidates need to change jobs, their first choice will be your business.
Be a friend and colleague of the candidate
As an IT Helpdesk recruiter, in addition to human resources expertise, you should equip yourself with basic IT knowledge to understand what candidates exchange and respond quickly and accurately. Surely the interaction will become more cohesive when IT Helpdesk candidates respect the knowledge and understanding of the employer.
During the conversation, you can mention the candidate's work experience in the previous job to get the most out of the candidate's information and shorten the gap between the employer and the potential candidate.
Know what IT Helpdesk wants
Strong persuasion to potential candidates is a glorious career path in the future. Therefore, in the recruitment process, your unit should not forget to draw up a promotion route to higher positions such as information technology engineer, information technology director, ... for candidates.
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Draw up a promotion route to recruit potential candidates
Recruiting focuses on key niches
Another solution for businesses recruiting IT Helpdesk is to focus on key niches. Each business will have its own characteristics and develop in a certain direction such as specializing in services, receiving external projects, software development, business, etc.
Therefore, to improve recruitment efficiency, businesses need to focus on communicating in the right niche. Spreading out on a large scale only wastes recruitment budget and if you focus on the right niche, it will help businesses navigate the correct brand and find the right staff.
Recruiting through headhunter
The tips shared above can help businesses find IT Helpdesk employees successfully. However, managers will spend a lot of time and money and still cannot find the most suitable candidate. The current trend of most large, medium and small businesses is to choose recruitment services through a reputable headhunter company - Navigos Search.
The great advantage of Navigos Search is that it owns 375,000+ high-level candidate profiles, 85,000+ senior management candidate profiles for headhunters to help businesses recruit IT Helpdesk quickly and any one field or industry. any other.
In addition, a team of dedicated consultants will always stand by your business from the time of recruitment needs to the time of receiving candidates. All of our consultants have extensive knowledge and experience and a methodical recruitment process , ensuring the search and selection of bright candidates for your business within a certain time.
Navigos Search là đơn vị “săn” nhân tài số 1 Việt Nam
With more than 20 years of experience in recruiting middle and high-level personnel, we are proud to bring millions of quality job opportunities at large enterprises and multinational corporations across Vietnam for job-seekers.
Most importantly, if you are contemplating finding a job as an IT specialist or another position that matches your qualifications and experience, or your business needs to recruit personnel, do not hesitate to contact us to get top-notch services!
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middle and high-level talent hunting company