As technology
strongly develops in the 4.0 era, the technical department is considered the
backbone of every business. This makes technical support engineer a hot job and
is sought after by many companies and businesses. Along with that, the number
of candidates pursuing this industry is also increasing. However, it is not
easy to successfully apply for this position. To increase your chances of
getting hired, don't ignore the following shares of Navigos Search!
1. What is a technical support engineer?
A technical
support engineer is a person who advises, supports, and helps to deal with
technical problems that occur with software applications, equipment, and
machines.
In the current
rapidly developing information technology era, large and small enterprises all
need technology, and not all users genuinely understand the technology they are
using. Therefore, to better serve the users' needs and solve problems occurring
during use, a team of technical support engineers has appeared.
A support
engineer is a person who supports and handles technical issues
2. Duties and responsibilities
This job is not
only providing technical support related to information technology for
businesses but also consulting, guiding, and maintaining technology equipment.
Specifically, they undertake the following tasks:
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Research and
coordinate with related departments to solve and support technical and
technological problems
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Use diagnostic
techniques to solve problems and troubleshoot technical issues
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Give advice and
guidance on equipment assembly and maintenance
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Identify
practical solutions and explain them to customers and employees
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Monitor and test
the system continuously and regularly during use
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Collect
information, inputs, and feedback from businesses and customers
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Suggest
improvements for future failure cases
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Perform other
tasks as directed and report the work to the Technical
Director
3. Who is suitable for this profession?
This profession
is incredibly hot in the age of technology. Machines are widely applied, so job
opportunities are always open to you. However, not everyone can engage in the
profession. Refer to the following necessary requirements to enter this field
to see if you are suitable.
Qualifications and
experience
Qualifications
are the first requirement to successfully find a technical support engineer
job. Businesses often require candidates to have a university degree or higher
in Engineering, Electrical Engineering Technology, Electronics, and work
experience in a similar position. When you have the knowledge and a solid
foundation, the success rate of finding a job will be higher.
Working in this
field, you must have a thorough understanding and proficiency in the computer
programs, systems, and software used. You must also have the solid professional
knowledge to quickly repair a machine when it's damaged or has problems. Being
well-trained and having extensive professional knowledge and working experience
is a prerequisite to help you achieve lots of success in the profession.
Candidates need
to meet the requirements of qualifications and work experience
Foreign language
proficiency
Maybe you will
work in a foreign company, so foreign language proficiency, especially English,
is a requirement. Cultivate a basic level of specialized English to communicate
well the content of technical support work.
Creativity and
problem-solving skills
Creativity and
problem-solving skills are considered valuable assets for those working in this
field. When a technical problem occurs, you must analyze it thoroughly from
many different aspects to find the best direction to handle trouble well.
Therefore, logical thinking skills and breakthrough creativity are necessary
for you to get the most effective and new solutions to solve problems well.
Communication skills
The person in
charge of this position has to exchange information regularly to find the most
optimal solution to solve the problem. As mentioned, with many problematic
technical cases, it is necessary to involve many people. Thus, they must
exchange more to raise their opinions and solution orientations. Good
communication skills will help people understand each other better and
coordinate well to bring high work efficiency.
They not only
exchange with colleagues but also partners and customers. The most vital task
right now is that they have to translate their expertise into simple terms that
are easy for customers to understand. Thus, practice these critical skills to
conquer employers handily.
Candidates must
practice many skills
Teamwork skills
Nowadays, most
technical people prefer to work independently. However, many challenging
projects always require high quality, so the participation of many people is
necessary. Working with many people, you will learn more knowledge and experience
to serve your profession well. With good teamwork skills, you know how to work
closely with other members and achieve work quality and progress.
Patience and
adaptability
The original
solution is not always the best during the support process of solving problems
as more problems arise. In addition, the peculiarity of this industry is that
it takes effort and time to repair and maintain. With many troublesome
technical cases, it takes all day to fix the error. Therefore, you need to be
patient and adapt to new situations so as not to be stuck in the original plan
and perform all technical tasks assigned.
4. How much is a technical support engineer's salary
per month?
Currently, the engineering sector is leading in the
demand for workforce. If you have a good working capacity and high
qualifications, the enterprise is willing to pay a high salary along with an
attractive remuneration policy. The current average salary of a technical
support engineer is 7-15 million VND/month. For those with high expertise,
solid experience, and working in large enterprises, the salary will be much
higher.
There are lots of job opportunities available as long
as you make efforts to improve your capacity and gain more experience and vital
skills. When you are confident in your ability and long-term pursuit of the
profession, you can completely advance to senior positions such as the head of
the department or technical director.
High salary and lost of job opportunities
5. Address to apply for a prestigious technical
support engineer job
You can successfully apply for a technical support
engineer job with an attractive salary at Navigos Search - Vietnam's leading
middle and senior-level recruitment company.
Established in 2002, Navigos Search is one of 3
subsidiaries (Navigos Search, VietnamWorks, Primus) of Navigos Group. With more
than 5,000,000+ recruiters accounts from VietnamWorks database - Vietnam's
largest traffic recruitment website, Navigos Search headhunters have helped
candidates find
jobs quickly.
All our consultants
have at least three years of experience in recruitment and deeply understand
the workforce value. They are always ready to support, discuss and advise
candidates on the most suitable employer.
Based on a strict recruitment
process and an assessment of the candidate's capacity and
experience and the labor market development, we will discuss the candidate for
the most suitable vacancy. Once the candidate is selected, our specialists
continue to assist them throughout their preparation for taking the job and the
"success after achieving the dream job".
Along with that, Navigos Search is the first choice of
many businesses and multinational corporations when there is a need to recruit
talents. With 375,000+ senior candidate profiles, 85,000+ senior management
ones, and search results always retained, we are committed to bringing the most
suitable and potential candidates to your business in the shortest time.
During 20 years of establishment and development, the
most valuable asset of Navigos Search is the largest and most comprehensive
candidate database. We are proud to have accompanied millions of candidates
across Vietnam, helping them find a dream job and supporting hundreds of
thousands of businesses to get quality personnel.
Find jobs quickly at Navigos Search
Don't hesitate to contact
us if you are looking for a job as a technical support engineer or if your
business needs to recruit personnel. We constantly strive to support candidates
and enterprises to reach their dreams through Vietnam's number 1 professional recruitment
company!
Navigos Search - Vietnam's leading
middle and
high-level talent hunting company