There are many factors that make up a successful debt collector. Do you know what those factors are? Don't worry, in this article, Navigos Search will reveal it for you. That is also the criteria for recruiting debt collectors. Whether you are a candidate or a manager who is looking for talent for this position, don't miss it!
1. Who is the Debt collector?
A debt collector is a person authorized by banks or businesses to collect debts, settle debts that are overdue or borrowers are unable to pay. The responsibilities of a debt collector is a combination of a telesales officer and a legal specialist. They will conduct debt collection through the available information system and are responsible for making laws in case of non-cooperation or difficult negotiation.
Debt collector is in charge of recuperating and settling debts
2. The responsibility of a Debt collector
- Check customer records, credit contracts, debts of the unit.
- Analyze types of debt according to legal regulations and policies of the working unit.
- Planning for loans of great value in the customer portfolio of banks and businesses.
- Classify debts according to groups previously classified by the unit.
- Make a plan to implement debt collection according to the analyzed information and clear evidence with overdue debts and substandard debts.
- Coordinating with competent agencies to implement reasonable and effective debt collection.
- Offer other payment solutions for customers
- Control all types of mortgages, mortgages, real estate.
- Organize asset liquidation, auction when requested by the unit.
- Make an appraisal report to the Bank Director or the organization's leadership.
- Perform a number of other arising tasks for customers and debtors.
3. The requirement of Debt collection Recruitment?
3.1. Degree, experience and knowledge about law
Debt collection’s recruiters require candidates to have degrees in training blocks such as law, economics, finance, banking, etc. Moreover, candidates need to have a solid knowledge of finance. - banking, economic law, credit law and debt classification, credit rating.
The candidate also needs to understand the working process of a debt collector from receiving information, announcing debt, conducting debt collection, implementing lawsuits, collecting debts, guiding methods and solving problems and effective debt settlement method by mortgaging assets. Besides, having working experience of 1-3 years or more will be an advantage for candidates.
Candidates with relevant qualifications and solid specialized knowledge
3.2. Skills
In addition to the requirements of qualifications and specialized knowledge in the industry, in order to do well in its main role of effective debt collection, this position also needs to have the following skills:
Reading and analyzing information
Reading and processing information is an important first skill required of a debt collector. Before the information is provided, the specialist must collect, review the problem before learning or communicating with the customer.
Bank debt collectors also have to plan and outline a reasonable working process based on the analysis and evaluation of records to take precise and decisive steps in their work. Therefore, information processing skills are the minimum requirement for this position to perform well in the next steps in the debt settlement process.
Catching the psychology of customers
In work and business, customers are always the core factor that generates revenue and profit. Therefore, professionals need to do thorough research, capture accurate information and demonstrate a desire to help customers by understanding their needs. In order to handle the debt well, the collector not only urges the customer to quickly pay the loan, but also understands and captures good psychology to make a difference in debt settlement.
That way, new customers will come to your organization next time. Moreover, create professionalism and sophistication in your own way of working and the leadership will trust you more.
Communication and Negotiation
If a customer has an unpaid loan, forgets to pay or for some personal reason has not paid to the bank or business, polite reminders are an effective way of working for debt collectors. The person in this position must use communication skills to exchange and negotiate with customers with bad debt, convincing them to comply with the terms set out in the original agreement.
However, it is normal for customers to not pay on time. At this time, the task of the debt settlement specialist is to offer beneficial options and directions with a specific timeline to negotiate with the debtor to complete the debt in the shortest time.
Therefore, possessing good communication and negotiation skills will help the unit to limit other troublesome procedures to get the debt back quickly. From there, the debt collector will save effort and time to continue performing other tasks.
Persistence and have a good stamina
Every day, debt settlement workers always have to rotate and are under great pressure from customers and the whole working unit. They have to figure out how to complete the loan application, complete the work assigned by the unit, and need to maintain a relationship with the customer to achieve their goals at work.
The nature of their work puts them under time pressure when they have to complete the debt settlement process from the working organization. And when working with customers, they may encounter unsophisticated customers and even be yelled at, accused... Such pressures force them to be extremely persistent and delicate in handling to meet them. good request. At the same time, they also need a cool head to calmly and effectively resolve all aspects of the debt settlement problem for mutual benefits.
The patience will make the success
Fully meeting the above conditions, the candidate can completely become a professional debt collector. What is the current salary of this position? Stay tuned to the next part of the article to know more.
4. What is the salary of this position?
Currently, a debt collector is a profession with a high income, about 10 million/month. The salary is even higher if the specialist works effectively with the client. In addition to the basic salary, they also receive bonuses and salary increases from the organization's policy. Moreover, they can fully participate in insurance, leave, collective activities, ...
In particular, debt collectors work in a dynamic and modern environment and can learn a lot of experience from other specialists in the unit. When they have high capacity and solid experience, they have great career advancement opportunities.
5. Recruiting Debt collectors at Navigos Search
It can be said that debt collectors have a very important role in banks and businesses. Therefore, this position is very focused on hiring managers. To successfully find talent, managers should choose recruitment services through a headhunter company. In particular, Navigos Search is considered the leading mid- and high-level "talent hunting" company in Vietnam today.
Top 1 Vietnam's talent hunting company
The headhunter team at Navigos Search are recruitment experts who are knowledgeable about the labor market, knowledgeable about industry economics, all graduated from university or higher and have at least 3 years of working experience. Based on a methodical workflow, headhunters will accurately capture the recruitment requirements of the business to find, interview and recommend the most suitable candidate.
Navigos Search’s working process:
- Find out the needs of customers: Navigos Search sends customers full service information, a team of human resource consultants, along with sample CVs, etc. Navigos Search will visit the customer's office/factory to better understand the nature of the industry, corporate culture and recruitment needs.
- Recording service uses information: The two parties will sign a contract and confirm the positions the company needs to recruit. Find out the requirements, benefits, and specific hiring requirements for each position.
- Sending candidate profiles to customers: The team of consultants will base on your requirements and recruitment information to send candidate profiles that meet the most recruitment criteria.
- Support customers in the process of interviewing candidates: Navigos Search consultants will stand side by side with customers in interview rounds to select the most suitable candidates
- The position is completed: After the candidate has been selected, Navigos Search continues to closely support the candidate in the process of preparing to accept the job and other relevant necessary stages.
- Continue to accompany and support: Navigos Search continues to accompany customers and candidates throughout the process of "success after achieving the dream job".
Contact to meet the professional consulting team at Navigos Search
Besides, with 375,000+ profiles of potential candidates available and search results are always retained, Navigos Search commits to 100% fill rate of vacancies in client's business. What are you waiting for? If your business is in need of recruiting a debt collector or any other position, do not hesitate to contact Navigos Search to quickly find the most potential candidate.
Known for its culture of quality and people-centered service, Navigos Search has maintained its position as the leading recruitment service provider in Vietnam since its establishment in 2002.
Navigos Search - Vietnam's leading
middle and high-level talent hunting company