In the current
fiercely competitive business market, the customer service supervisor position
plays a crucial role in building brands and boosting business profits. So
specifically, what do they do? Is it hard to apply for a customer service
supervisor job? Follow the sharing below of Navigos Search to get accurate answers!
1. What is a customer service supervisor?
A customer
service supervisor is a person who collects data, aggregates information about
customers, makes decisions, and meets customers' needs to bring significant
benefits to businesses. In a business company, the customer service supervisor
position plays a vital role, helping to make an impression on customers and
build a brand for the unit.
Definition of the
customer service supervisor
2. Job description
Companies recruit
customer service supervisors to perform the following tasks:
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Proactively approach customers
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Record, synthesize complaints, analyze, and respond to
customer reviews
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Answer questions about the business’s products and
services
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Build an information channel for customers to handily
access the business's products and services
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Process orders and transactions
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Propose solutions to improve service
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Coordinate with marketing and sales departments to
implement advertising programs, promotions, and deals.
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Evaluate the level of customer satisfaction after
using the service to perfect work better
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Create and maintain good relationships with existing
and loyal customers
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Attract potential customers
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Develop policies for new products and services
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Report work and perform other duties as directed by
the Account
Director
3. What are the requirements of a customer service
supervisor?
Depending on the
specific type of services and products, enterprises will have different
recruitment requirements. Below are some of the most basic requirements that
applicants need to meet.
Qualifications and
experience
To find a
customer service supervisor job successfully, candidates must first have a
College degree or higher in Service, Business Administration, Marketing, and
Tourism with more than one year of experience in similar positions to complete
tasks assigned well.
Knowledge of products
and services
The person
undertaking this position must have knowledge of the business, products, and
services of the unit to help customers make the best choice. Preparing yourself
with solid knowledge is an advantage that helps you feel more confident and
professional when communicating with customers and answering all their
questions.
Specifically, those working in this field must know
the operation and the necessary features of the product or service like a
customer using it. Having a solid foundation in products and services is not
only an advantage in helping customer service supervisors feel more confident
and professional when communicating with customers and answering all their
questions, but it also builds understanding on experience to become an expert
in this field.
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Candidates must have knowledge of business’s products
and services
Good communication
skills
Communication is
essential for those working in this profession. Customer service supervisors
must know what customers want and what information they need to meet their
needs. Listening actively, speaking loudly enough, and using an upbeat tone of
voice will help customer service supervisors communicate clearly with
customers.
They may have to
communicate by phone, write and send emails or consult customers directly. No
matter what the method is, they need to use correct grammar, spelling, and
delivery of content about products and services accurately.
Self-control ability
To have a long
attachment with the customer service profession, they need to have good
self-control ability to calmly handle all customer problems such as complaints,
cancellations, or refunds. An optimistic attitude will help them do a job as a
customer service supervisor well, stand firmly in the profession and develop
better in their career path.
Problem-solving skills
In this
profession, they will meet many types of customers. Some are easygoing ones in
ordering, and some get angry easily. Therefore, problem-solving skills are
critical to helping them handle all situations that arise. Look at many
different aspects of the problem to come up with the most creative, reasonable,
and possible solution.
If the customer
service supervisor cannot find a suitable solution, they should seek help from
colleagues or managers. Furthermore, they need to follow up with customers and
actively inquire about the process of using the business's products and
services after the problem has been resolved. Thereby, customers will have a
more positive attitude and appreciate your unit's attention to care.
High sense of
responsibility
In many situations,
customers may complain about slow delivery or poor quality products or
services. The first thing the customer service supervisor needs to do is
apologize to the customer because they are the representative of the business
receiving information from the customer. Having a sense of responsibility for
work is always a success factor for any job, not just customer service.
Candidates need
to meet many skills in the profession
Patience and
consideration
There can be many
customers coming in and asking to solve the problem during a business day. The
customer service supervisor needs to be patient to deal effectively with each
customer to deliver the top-notch experience and entice them to use the service,
thereby boosting profits for the business. In addition, no matter whether
customer feedback is negative or positive, they also need to handle problems
wholeheartedly to help build a better business's brand.
4. The secret to recruiting excellent customer service
supervisors quickly
Although the requirements are relatively strict, the
attractive salary (12-15 million VND/month), significant benefits and many
career development opportunities have made many candidates pursue this field.
However, businesses still have difficulty finding good candidates. The optimal
solution at this time is to use a recruitment service through a headhunter.
Headhunters are experts in recruitment. With a large
network and relationship, headhunter companies will expand their reach and help
your business select the customer service supervisor.
With over 20 years of establishment and development,
Navigos Search is proud to be Vietnam's leading middle and high-level
recruitment company with 375,000+ senior candidates and 85,000+ senior management
candidates.
Navigos Search's recruitment
solution is quick recruitment thanks to the largest database of
candidates and top consultants who deeply understand the needs of each
industry. With professional skills and understanding of the labor market and
the industrial economy, our consultants
will accurately grasp the recruitment requirements of the business to conduct
the search, interview, and suggest the best customer service supervisor
candidates.
Recruit customer service supervisors at Navigos Search
With a high-level recruitment service, we will provide
a specialized recruitment team to cooperate with businesses in the recruitment
process, ensuring the selection of the best candidates for your business within
the time as promised.
Besides, the recruitment process outsourcing service
will result in faster, higher-quality hires and improved business results. With
outstanding strengths, we are committed to filling all vacancies in your
business.
Not only is Navigos Search a top talent hunting
service but also a place to find
jobs as a customer service supervisor or any job of millions of
candidates across Vietnam. Don't hesitate to send us your CV to be contacted
when there is a suitable job opening.
Navigos Search always strives to be the unparalleled
bridge for candidates and businesses through Vietnam's number 1 professional
recruitment service!
Navigos Search
- Vietnam's leading
middle and high-level talent hunting company