Practicing effective conflict resolution skills not only builds team spirit, but also implicitly shows that you are a professional manager.
Whether you are a manager or an ordinary employee, it is difficult for you to avoid conflicts and disagreements with others in work and daily life. Therefore, practicing conflict management skills will help you handle them more easily and increase your chances of becoming a professional manager. Discover the following shares of Navigos Search - the leading headhunter brand in Vietnam to understand the most effective conflict management method!
1. Signs of conflict
Conflict is understood as the opposite of needs, values and interests of individuals, groups, ... in an enterprise. Managers can rely on the following signs to identify a conflict:
Lack of trust in each other
Trust is an important factor for everyone to accomplish a common goal. If there is a lack of trust, it will lead to suspicion, making decisions difficult to reach consensus among members, causing conflicts.
Split sides in discussions
There are close colleagues available in external relationships, so at work, they often protect each other, even having a "hate" situation with another object. This shows the lack of professionalism of the group and can lead to one-sided arguments when it comes to other groups.
Denying responsibility and mistakes at work
If a member of the group makes a mistake but does not stand up to admit the fault, does not accept responsibility for his or her own, then controversy and conflict are inevitable.
Not focusing on the common goal
In business, it is very difficult to neutralize individual personalities and interests. If each individual only cares about their own interests and does not make efforts for the common development goals of the organization, it is understandable that internal conflicts take place.
Show your attitude
Debates and disagreements can easily become controversial. Some members also clearly don't like and dislike the opinions of others through their eyes, body language, etc.
What is conflict management?
2. Why do conflicts occur in the business?
There are many causes of conflict in businesses, among which the most common are:
- Task conflict: This member does not perform the work on schedule and with quality assurance, causing the next work to be interrupted. For example, accountants will not be able to perform their duties well if statisticians and data analysts update data late.
- Conflict with the leader: The manager or the head has the task of synthesizing and making decisions, so it is easy to make people unhappy. Some members even tacitly evaluated and talked about the leader's ability.
- Unsuitable working style: Each individual has a special personality and if you can't control your emotions, don't get rid of your ego, it will happen sooner or later.
- Discrimination: In businesses, the situation of "old ghosts" bullying "new ghosts" or powerful people discriminating against lower-level employees still occurs. This has a negative impact on the process of working together for the common goal and negatively affects the corporate culture.
- Conflict of ideas: When discussing ideas, each person will have their own unique idea and try to protect it. Too many opinions made the debate become more fierce and fiery. And if there is no firm leader, this situation will last for a long time, making the debate no longer constructive, causing discomfort for each individual, creating group conflicts, etc.
There are many causes of conflict
3. How skillfully does the administrator handle conflict?
Check out the suggestions below for the most effective conflict resolution:
Clarify where the problem lies
First, managers need to look carefully to know why this conflict exists, whether everyone is behaving for a common goal, etc. Only when finding the exact cause, you and your teammates Just calm enough to come up with the best solution. Absolutely do not ignore it silently because small problems that accumulate for a long time will eventually form big and complicated problems, making group conflicts more intense and difficult to solve.
Active listening
The conflict occurs due to many different reasons, so the leader needs to actively listen from many sides and stay calm in all situations to analyze and compare with the point of view from a comprehensive perspective. This also helps ensure fairness, avoids biased thinking, and creates the most neutral, objective mindset possible.
Offer many objective solutions
You should not just suggest a solution and force people to follow, but let them discuss and come up with many optimal solutions. After that, the two sides agree on a final effective solution. This solution will not put either party in a coercive position and avoid the situation of pushing tensions and conflicts higher.
Make sure everyone gets rid of the ego
Any dispute will not be resolved if one of the parties does not put down the "ego". Letting go of the "I" does not mean forcing either party to admit they are wrong or lose, but simply to see the other's opinion more objectively. Therefore, when you come to a solution, you need to make sure you understand the problem and make sure everyone puts aside their ego to resolve the conflict peacefully.
Encourage the spirit of cohesion, sustainable development
The most important thing is that after conflicts, you will revive morale and unite everyone for the common development of the organization. Do not constantly repeat the arguments and conflicts of people because this cannot solve anything but also causes more hatred and creates internal distance. You can also organize after-hours entertainment to boost morale and bring people closer together.
How to handle conflicts skillfully
Whether you are managing 5 or 500 people, tensions and disagreements are inevitable. Hopefully the above sharing has partly helped you to effectively prevent these "wars" from happening.However, do not forget to practice conflict management skills every day to become a great manager. .
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