Finding and connecting with customers is a challenge. Nevertheless, how to make them spend money to use the service is even more difficult for import-export salespeople.
The import-export sales position plays a critical role in determining the business results of import-export companies and enterprises. Therefore, many candidates have the desire to become import-export sales staff. If you are also among them but do not understand what an import-export sales job is and do not have much working experience, do not ignore this article. Navigos Search will bring you handy information about this job. Let's explore!
1. Arming yourself with import and export knowledge
First, you must arm yourself with basic knowledge of international business, commodity policies, international markets, foreign trade law, customs procedures, customs duties, and import and export documents. Once you master these things, you can deal with foreign customers and partners who are too knowledgeable about international business law.
Extensive knowledge of foreign trade also helps you assign contracts and know how to be flexible and decisive when negotiating with foreign customers.
You can study at universities with majors in international economics, International Business, International Trade, Logistics, and Foreign Trade Economics to get an extensive knowledge base.
Import- export salespeople must have thorough professional knowledge
2. Knowing how to listen
When meeting with customers, import-export salespeople need to focus on listening to what customers are saying so that they feel they are cared for, respect them, and openly share all the problems they are facing.
However, you also need to listen selectively, have the best response, and be proactive in the dialogue. Once you understand what the customer is saying and needs, it is easy to analyze the problem to give a reasonable response quickly.
3. Having ability to connect with others well
A good import-export salesperson must have good connection skills and extensive relationships. During a conversation with any customer, you must observe quickly to grasp accurately the information the other is transmitting. Only then will the two sides create an effective conversation, building a good connection.
Regularly interact and talk about business problems with customers to create trust and open up opportunities for successful international trade negotiations and transactions.
4. Catching the psychology of customers
Through listening and connecting well, import-export salespeople will understand customer psychology to have half of the success in sales. Touching a deep chord in customers' hearts also helps you to solve all problems and customer demand for goods.
Try to show your customers that your business can provide what they need and bring them significant benefits at the most competitive price.
5. Honing communication and negotiation skills
Excellent communication and negotiation skills may be the genius of many people. However, you can still practice and experience a lot to own these skills. In the dialogue, you need to lead the problem skillfully, create interaction, and give the best advice and solution to the customer.
If the communication and negotiation take place effectively, this is a great opportunity for you to build a good relationship and create trust with customers so that they can rest assured to use your services.
Communication and negotiation are vital skills in the profession
6. Being proactive in all situations
A professional import-export sales staff needs to have an ear to the ground and be proactive in all situations to build trust and promote a higher desire to buy and use their services. Always show confidence and bravery in your work so that customers can see your professionalism and trustworthiness and the business itself.
7. Setting selling goals for the benefit of customers
During the communication, don't try too hard to pursue, urge, or force customers to use your import-export and transportation services. This only shows that you are an unprofessional salesperson. Be an import-export salesperson with a heart for customers by helping them see the benefits the service can bring. Only then will you negotiate successfully.
8. Being not afraid to be rejected by customers
Being rejected by customers is a normal thing that salespeople always encounter. Be ready to face difficulties and challenges when receiving rejections from customers. Maybe you will see the problem you are facing to overcome and gain more valuable experience for your import and export sales career.
In sales, always remember that success only comes to those who know how to persevere, be skillful, and build trust in customers.
9. Understanding your competitors
When doing import-export sales or any other job, it's necessary to determine what your competitors' strengths and weaknesses are. Through that, in conversations with customers, you should demonstrate to customers your company's distinguished points compared to other brands. Don't take care of PR for your business's import-export services and underestimate your competitors. Instead, you must be subtle and skillful so customers can put their trust in and cooperate with you.
10. Building a professional working style
No customer wants to contact and talk to a sloppy and unconfident one. Therefore, you should build yourself a professional working style by always smiling, being polite, being confident, and being punctilious in all situations to make a good impression and increase the rate of successful negotiation.
Building a professional image and working style
Navigos Search hopes that the information shared above will help you gain more tips and experiences to succeed in the import and export career. Follow Navigossearch.com regularly to not miss any import-export sales job postings, occupations, and other helpful career information. In addition, market information and handy articles about personnel are also constantly updated on Linkedin and Facebook page. Don't forget to follow us for timely updates. Thank you for your reading!
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