What We Can Offer
- Professional FDI working environment
- Performance Bonus
- Healthcare plan and Insurance package
- 13th monthly salary
Job Description
JOB PURPOSE
Lead entire operation of Department to achieve Pemium target in line with company business plans, and ensure service quality and compliance with applicable company MKT/UW guideline.
KEY RESPONSIBILITIES
1. New / Renewal Servicing for assigned clients, line of business
• Oversee new business development and prospect consultation processes
• Direct renewal portfolio management and contract extension activities
• Coordinate client information management and underwriting risk evaluation processes
• Manage quotation workflows and approval authority procedures
• Supervise contract issuance and documentation compliance
2. New Business Sourcing / Prospect Development
• Lead market network development and channel expansion initiatives
• Manage broker/agent relationship programs and partnership strategies
• Direct new business projects and strategic market initiatives
• Oversee cross-selling programs and risk engineering coordination
3. Premium collection and Outstanding management
• Direct premium collection strategies and payment monitoring systems
• Manage debtor reconciliation processes with Accounting Department
• Oversee outstanding premium management and client communication protocols
• Implement collection enforcement procedures and bad debt write-off processes
4. Business planning
• Develop departmental GWP budget plans aligned with company objectives
• Create operational frameworks and performance tracking systems
• Establish individual staff targets and KPI management processes
• Prepare strategic reports and management dashboards
5. Human Resources Management within department
• Direct staff assignment, supervision, and performance monitoring
• Manage coaching programs and professional development initiatives
• Oversee performance appraisal processes and career development planning
• Coordinate recruitment activities and strategic workforce planning
6. Customer services and retention
• Maintain strategic client relationship management programs
• Direct customer service delivery and inquiry resolution processes
• Manage client engagement initiatives and retention strategies
• Coordinate claims support and risk management activities
Job Requirements
• Bachelor degree in relevant disciplines.
• Insurance Qualification (ANZIFF, CII….) a plus.
• At least 8 years of working experience in non-life insurance. In-depth knowledge of non-life insurance, insurance products.
• Thorough understanding of sale/marketing, customer services principles, practices and market situation.
• Advanced English, both spoken/written.
• Strong PC skills with common MS office package (email, words, excel, PowerPoint…).
• Strong interpersonal and communication skills with the ability to interact professionally and effectively at all levels.
• Able to develop/modify process, establish procedures and execute plans, through proper and accurate analytical & diagnostic process.
• Strategic thinking, analytical and problem solving mindset.
• Coaching, team management/development and change management skills.
• Team player, well organized, client focused and results oriented approach.