Numerous people participating and performing makes a tour successful. The tour operator manager is specifically responsible for overseeing all matters to make sure the tour proceeds as planned. So how exactly does this position's role in tours work? What preparations are necessary to become a seasoned tour operator? Don't skip the fascinating details that Navigos Search provides below to help you land a successful job!
1. Who is the tour operator manager?
The tour operator manager oversees the department responsible for scheduling tours, sightseeing, entertainment, and more. They have to make sure that the trip proceeds safely and that tourists are arranged to move, rest, and have fun by the predetermined timetable.
The tourism sector in Vietnam has been rapidly growing recently, attracting both domestic and foreign visitors in great numbers. As a result, the position of tour operator manager has increased significance in deciding the existence and growth of businesses and organizations operating in this industry.
The tour operator manager is the head of the tour operator department
2. Detailed job description
- The specific work of the tour operator manager will vary depending on the size and development focus of the company. But in general, this role will do the following responsibilities:
- Plan and create tour itineraries
- Plan and organize the management system; direct the operations of the trip
- Make a deal with a tour operator.
- Responsible for the level of service, the tour's timing and itinerary, and its outcomes...
- Develop, promote good relationships with clients, counsel, bargain, and execute contracts
- Recruit, supervise, and train tourism department employees
- Plan with the tour guides and other departments to address any issues that may arise so that the trip can be adjusted or handled.
- Research competitors, find out resorts, attractions, ... so that visitors can experience travel with the best service.
- Make weekly, monthly and quarterly reports to submit to the leadership to inform the tourism activities of the business
- Perform other duties as directed by superiors
3. Advice for successfully getting a tour operator manager job
3.1. Meet requirements and have job experience
Employers often expect applicants for this position to have a bachelor's degree or higher in tourism or a closely related field and at least three years of relevant work experience.
If you do not meet these requirements, work on strengthening your application skills. As for the experience, you can begin by working as a tour guide or work at a travel company to get more relevant real-world job experience, develop your professional knowledge, and understand the domestic and international tourism markets.
3.2. Enhance your foreign language skill
The tourism industry always has to deal with a large number of customers, including foreign tourists. Therefore, foreign language skill, especially English, is almost an indispensable skill for the tour operator manager who wants to go further in this job.
Foreign language skill is a mandatory factor that you need to meet
3.3. Practice your communication skill
Every position in the service industry requires the ability to communicate. The director of a department must coordinate with staff members internally to divide tasks, organize tour operations, report to superiors,... or speak with clients to provide them advice on travels, timetables, convincing them to sign contracts, etc.
Effectively communicating work-related information to subordinates and resolving transportation, food, and entertainment-related difficulties with suppliers and partners both depend on your ability to talk clearly and diplomatically, aiming to complete the plan's operational processes.
3.4. Withstand work pressure
The burden on the shoulders of the person in charge of running the tour is unavoidable because they take on a lot of significant labor. In order to handle and resolve any issues that arise properly, you must be able to handle pressure at work well. To help produce good work results, try to develop your capacity to organize duties logically.
3.5. Adapt and deal with problems skillfully
It is expected that issues with the weather, traffic, customer complaints, etc. may emerge while running a trip. The tour operator must be impartial in order to identify the root causes of issues, innovate quickly to address them, and prevent harming the reputation of the travel company.
3.6. Prepare an impressive CV
You must write a cv with information appropriate for the job of tour operator manager. A good CV should emphasize relevant abilities, traits, knowledge, and experience. The company will assess your suitability based on those details before deciding whether to invite you for an interview. The following tips will help you create the ideal CV:
- Continuity in both content and format
- Simple to read and understand
- For emphasis, use commas, spaces, bold, italic, and capital characters.
- Rank the major criteria in order of significance, including professional expertise, personal experience, standout accomplishments, etc.
- List the data under the primary category in the appropriate chronological order (most recent first).
- Write information that is logical and coherent.
- Make sure your resume is in the proper format.
Prepare a good CV to impress recruiter
3.7.Refer to the set of frequently asked interview questions in advance
Another thing that raises your chances of getting employed is having a set of interview questions prepared beforehand. You should practice the following frequently tour operator manager interview questions, according to Navigos Search, which has more than 20 years of experience in the field of hiring mid- and senior-level personnel:
- What do you think of Vietnam's present tourist sector?
- Between self-sufficient vacation and tour vacation, in your opinion, which one offers the most advantages?
- Do you know our company's advantages and disadvantages in the travel sector?
- What sort of work is primarily involved in overseas tours?
- How do you keep an eye on the set spending plan?
- What do you do if the tour's transportation equipment is badly delayed?
- How do you react and handle if your client gets sick before they even start their trip?
- What factors make you a good tour operator?
- What tools do you use to plan and direct and operate the tour?
- How do you research tourism industry trends and competitors?
- Tell me how you attract potential customers?
- What is your desired salary?
- Why are you applying for the position of Head of Tour Operations at our company?...
3.8. Quickly apply at Navigos Search
In general, the position of a tour operator manager is one that pays well and has room for promotion. Send your resume to Navigos Search now if you want to apply for this position.
The recruitment consultant at Navigos Search will counsel and discuss the most appropriate company with a very stringent hiring procedure based on the candidate's capacity and experience as well as the state of the labor market. Each of our consultants has years of expertise and a thorough understanding of their respective main industries. Navigos Search stays by the side of organizations and candidates throughout the "success after achieving the dream job" process even after the applicant has been chosen.
Navigos Search - The leading headhunting service for mid- and senior-level in Vietnam
Navigos Search is the leading headhunting service for mid- and senior-level in Vietnam. With 375,000+ profiles of senior candidates, 85,000+ profiles of senior management candidates and optimal recruitment solutions, we are committed to bringing the most suitable and potential candidates to your business during the time it has come to an agreement.
Right now, if you are looking to become a tour operator or have the ambition to find a job that matches your capacity and experience; or your business is in need of recruiting mid-level and high-level personnel, please contact Navigos Search quickly. Surely, the candidate will have the dream job in hand, the business will own the best factor!
Navigos Search - The leading headhunting service for mid- and senior-level in Vietnam