The apex of communication is not just the ability to negotiate or listen, but also the ability to refuse without offending others. This is also important in the workplace, where many people become perplexed when they have to refuse their superiors, coworkers, or customers for fear of negatively affecting the current relationship. If you find yourself in a similar circumstance, read on for some helpful advice.
1. WHAT ARE REFUSAL SKILLS?
The refusal skill is about using words and actions to show disagreement with an offer from another person.
In fact, we often get a lot of offers daily. In many cases, out of respect, we have to accept and follow, even though we don't want to, or worse, the request is beyond our capabilities. Therefore, how to say "no" skillfully is one of the greatest interests of many people.
2. ADVANTAGES OF A GOOD REFUSAL SKILL
Many people are stuck between being silent for fear of disappointing someone and openly refusing. In fact, we have faced many tough cases, such as: a partner invites wine, a colleague requests work support, the supervisor assigns more work overtime... even though we are unable to handle them, we still accept.
There will come a point when you will realize that following the requests of others will not benefit you. When kindness is misplaced, you will be taken advantage of by others. Furthermore, being compliant will put you under a lot of stress because you will constantly have a lot of work to do.
Only then can we comprehend how important it is to learn how to say "No." When you do this, you will feel more at ease, less stressed, and have more time to do your work. Don't mistake refusal for selfishness. When you know how to refuse, you know your worth and your limits.
3. ENHANCING YOUR REFUSAL SKILL
It's difficult to say no to someone's request. Many people feel guilty when they are unable to meet the needs of others. This is incorrect thinking because we have issues and work to deal with, especially in the office setting where everyone is afraid to refuse. How can we deny while still obtaining consent? Let's take a look at the suggestions below.
4. DETERMINING YOUR CAPABILITY
It is apparent that you are not capable of carrying out all requests. As a result, you should carefully analyze the request's content. When you are too busy or unable to handle the situation, it is better for both you and the offeror to decline. Then, provide explicit reasons so that they may comprehend and accept your decision. On the contrary, saying "No" without much thought will transform you into a selfish person who is unsupportive of others.
5. AVOIDING SAYING "I'M SORRY"
We are frequently encouraged in the office to assist one another in completing duties more quickly and to foster business unity. If you do not want to or are unable to fulfill a request, politely decline. There is no need to be humiliated or apologize to anyone because supporting others is not required.
6. TIME EXTENSION
When an offer is so unexpected that you don't know how to turn it down, you might buy yourself some time by saying, "Let me think about it." Those who are impatient will give up and seek assistance from others. If you do not want to directly decline or are not sure in your communication skills, this will be a very useful method. Offerers will have no reason to criticize you because they were the first to give up, and subtle individuals will recognize your refusal.
7. RESISTING THE REQUESTING INTENTION OF OTHERS
When you are too tired with your work and deadline, do not take on more responsibility by accepting requests from others. When you know that a colleague is preparing to ask for help and you are not able to accept it, you should quell that thought from the very beginning by making unintentional lamentations. In fact, you are intentionally signaling them to stop thinking about asking. If they are observant enough, they will understand and redirect the object to ask for help. Thereby, you also do not need to spend time thinking about the reason to refuse.
According to the article, rejection skills are incredibly important, business world. Saying "no" wisely will keep you from overemphasizing work and placing too much strain on yourself. Hopefully, the information provided above will be useful to you in determining the best method to reject for yourself.