[Logistics] Operation Manager - Cross Border Trucking

Responsibilities:
• Operations Management:
o Monitor and control monthly targets for the Operations department, with a strong focus on cost optimization.
o Oversee and enhance the performance of the customs declaration team to ensure operational excellence.
o Supervise the efficiency of trucking and delivery processes to maintain high-quality standards.
o Ensure the team meets daily operational deadlines, including system input, billing, reporting, etc.
o Build, improve, and standardize BU’s Standard Operating Procedures (SOPs) as needed.

• Sales & Commercial Support:
o Collaborate with Sales and Commercial teams to increase cargo volume, particularly through bidding processes.

• Customer Service & Relationship Management:
o Provide professional consultation to customers on customs regulations.
o Enhance customer-centricity within the team to deliver high-quality service.
o Minimize customer complaints through effective problem-solving and proactive communication.
o Ensure customers’ requirements are consistently met as per the established SOPs.

• Vendor & Supplier Management:
o Manage and build relationships with vendors and suppliers to ensure reliable service delivery.