Job Description
Responsibilities:
• Operations Management:
o Monitor and control monthly targets for the Operations department, with a strong focus on cost optimization.
o Oversee and enhance the performance of the customs declaration team to ensure operational excellence.
o Supervise the efficiency of trucking and delivery processes to maintain high-quality standards.
o Ensure the team meets daily operational deadlines, including system input, billing, reporting, etc.
o Build, improve, and standardize BU’s Standard Operating Procedures (SOPs) as needed.
• Sales & Commercial Support:
o Collaborate with Sales and Commercial teams to increase cargo volume, particularly through bidding processes.
• Customer Service & Relationship Management:
o Provide professional consultation to customers on customs regulations.
o Enhance customer-centricity within the team to deliver high-quality service.
o Minimize customer complaints through effective problem-solving and proactive communication.
o Ensure customers’ requirements are consistently met as per the established SOPs.
• Vendor & Supplier Management:
o Manage and build relationships with vendors and suppliers to ensure reliable service delivery.
Job Requirements
• At least 5-7 years of experience in Customs Clearance, managing diverse cargo types, and leading teams of 10 or more members.
• In-depth knowledge of current regulations, circulars, and policies related to Import-Export Tax and Customs.
• Strong network and relationships with relevant authorities in the Northern region (Noi Bai, HN, Vinh Phuc, Hung Yen, Hai Phong, etc.).
• Demonstrated ability to manage operations efficiently and improve cost-effectiveness.
• Excellent communication, leadership, and problem-solving skills.