Những gì chúng tôi có thể cung cấp
Mô tả công việc
• Support End-User to troubleshoot defection (Windows OS, Office 365, mobile devices, computer networks, ...), record and resolve issues from end-users through the ticket system.
• Remote support: Aid users remotely though phone, chat, or remote desktop tools.
• Set up & Maintain IT equipment for users (Desktops, Laptops, Printers, Projectors, Video Conference, Network Devices, Cable, Access Control, Face ID,...)
• Training: Provide training and guidance to users on using IT resources effectively.
• Manage IT Asset: Manage IT vendor; ensure IT asset and services readiness on employee onboarding day and revoking system access and services during offboarding;
• Manage Network system - server: Maintain stable operation, network connection, software inside and outside the office.
• Security: Assist in ensuring the security of IT systems, data and comply with IT and information security policies and procedures.
• Plan, research, and develop new IT services and solutions to enhance business efficiency.
• Collaborate with the Headquarters (Our client) on global IT projects and initiatives.
Yêu cầu
• Strong knowledge of Microsoft services, including Azure AD, Microsoft
Exchange, and Intune.
• Proficiency in Microsoft 365 applications and Android device management.
• Knowledge of security solutions is an advantage.
• Power BI,