Head of IT Services Management

- Assess current and anticipated business needs related to technology ranging from infra, application and digital development / improvement road-maps.
- Manage day to day delivery of IT Service Center support and Change Request management process
- Keep developing team’s operational strengths, motivating teams to keep improving the delivery efficiency and quality.
- Determine metrics to measure IT service performance, comparing actual results to established benchmarks, and lead teams to solve issues as they arise.
- Closely manage the financial aspects of technology development and implementation by managing operating and capital budgets;
- Perform careful analysis and forecasting of IT accountable budgets;
- Provide leadership and guidance in IT cost optimization initiatives and device financial planning to meet budget objectives for CIO;
- Accountability to CIO, FIN Control(s) and DCEO/ CEO of IT managed budgets.
- Optimize IT spending to budget as approved by FIN department(s);
- Proactively manage IT vendor spend to budget (& optimized with savings) and manage vendor delivery and risks;
- Make decisive decisions on hiring staff to continuously improve and position team for business growth. Nature ‘best in class’ of talents hiring, skill developments across all responsible offices.
- Build and operate IT Vendor Management team
- Work with Procurement to acquire external IT services to a high level of standards