Check out the super tips below, you will increase your chances of becoming a top corporate customer relations specialist
Passing the interview for a corporate customer relationship specialist is a challenge many candidates must go through. Besides possessing expertise and experience , you must have your own secret to stand out in the interview round from other candidates and improve your chances of being hired. Here are some suggestions to help you perform perfectly and confidently for the interview round , don't miss it!
1. Could you please introduce yourself?
This is the age-old question in almost every job interview. However, the answers cannot be the same and the candidate must show characteristics relevant to the job for which they are applying.
You need to briefly state personal information, full name, degree, place of residence. For the position of customer relations specialist, employers will prioritize candidates who are well-trained at universities with majors in Economics, Foreign Trade, Commerce, Business Administration, Finance and Banking. customers, ... and have working experience in the same position from 2-3 years or more. If you already have this ability, please introduce it to the employer to understand the basic requirements, then you have met it well.
.jpg)
Your introduction should emphasize relevant qualifications and experience
2. What do you know about corporate customer relations specialist job?
Employers want to know if you really care and understand the job you are applying for. Because in fact, there are many cases of applying for jobs but when they come to the interview, they do not know how they are applying for the job. Is your answer an affirmation that you are applying for the position of customer relations specialist here?
A corporate customer relationship specialist is the person responsible for contacting, consulting, caring for and developing a business's customers. This is a very important position and is considered the face of the business when working with customers.
The specific role of the corporate customer relationship person depends on the nature of the customer and the products and services that the business provides. But in general, they are responsible for taking care of the business's customers before, during and after using the service or product.
See also: Interesting things about personal relationship specialists you may not know
3. In your opinion, which skill is most important for a corporate customer relationship specialist?
If you already have a solid knowledge of the position of a corporate customer relations specialist and have done this job, the above question is too easy. Please list skills directly related to this position such as: negotiation, communication and listening skills, good thinking, ability to analyze and evaluate problems, planning, handling situations flexible and agile situations, patience, ... to impress recruiters.
4. What methods and means do you usually use to find customers?
Any corporate client recruiter wants a new employee to attract a large number of potential customers right after taking the job. The sources of approaching, finding customers can be through family members, friends, social networking sites,...
To stand out from other candidates, you can answer which business you have a relationship with, how long has your old company signed a contract with a client, most recently you have made an appointment meet a partner who needs to use any products and services,... This answer once again confirms that you have working experience and that you have an open relationship in the field you are applying for.
You need to clearly state the ways to find and reach customers
5. Tell me about a difficult but successful negotiation you had?
With the position of constantly working directly with customers and partners of the business, there will certainly be high requirements for the ability to speak, negotiate and negotiate. In this question, the advice is for you to prepare in advance a real negotiation situation to answer immediately and confidently offer a solution that harmonizes the interests of the business and the customer.
Note, do not speak out the limitations of products and services of the business or blame or speak ill of the old company because it only makes you lose points in the eyes of the employer.
6. How much contract value did you get?
You should find out what the average revenue for a customer relationship specialist's business is through colleagues in the same industry, information exchange forums or searching on google.
Then find the name of the contract at the old company that you can bring in that amount of revenue. If in the past, the contracts you have won were of low value, include the percentage that contributed to the success of the total revenue of the department at that time. This is the clearest benchmark for employers to assess whether your capabilities match the business's expectations.
7. How do you achieve your goals?
With this question, you should not answer frankly that I can definitely do it, I affirm that I can complete the job well and achieve the set targets,... Instead, give it to the employer. See your flexibility and efforts to fulfill the set targets. For example, you have a rich source of customers, skillful approach to customers, perseverance to convince customers, negotiation know-how, delicate negotiation, ...
8. Why should we choose you for this position?
This is a question that proves your ability to market yourself. Remember, employers are always looking for people who are qualified and can complete all the tasks they assign.
As a candidate applying for a job as a corporate customer relations specialist, you need to show the employer how fully you meet the recruitment requirements and can perform the assigned tasks.
You also need to know how to make yourself stand out from other candidates. If you are not confident enough to say "I believe I am the best candidate", then rely on facts such as work experience, achievements, projects, contracts and awards achieved, .. .
Prove your qualifications are completely suitable for the vacancy
9. What is your desired salary?
In the job posting, the company may have specified the basic salary for the candidate. If not, you should refer to the basic salary statistics by industry at reputable recruitment sites like Navigos Search. The most important thing is still the sales bonus that the business pays to the customer relations specialist, so make sure to ask this before accepting the base salary offered.
Don't miss the latest reports on the labor market, employment trends, salary surveys,... useful for candidates and businesses
Apply for a customer relationship specialist quickly at Navigos Search?
Navigos Search is the leading mid-level and high-level recruitment service in Vietnam today. Accompanying employees for nearly 20 years, Navigos Search understands what candidates want most in their journey to conquering their peak careers.
When you send your CV and contact Navigos Search, you will have the opportunity to become potential candidates in the candidate database. When there is a suitable position as a corporate customer relations specialist or another job, Navigos Search will actively contact, invite you to apply and support you throughout the application process:
- Get answers to your questions, get job advice from leading recruitment experts in the fields
- Understand the labor market and be supported to apply to leading enterprises and corporations
- Navigos Search acts as a bridge to negotiate attractive salaries, bonuses and benefits for candidates
- After the candidate is accepted, the recruitment specialist continues to monitor and support closely to help the candidate achieve "success after joining".
Our consultants are recruitment experts who are knowledgeable about the industry, understand the labor market, and always accurately grasp the recruitment requirements for each industry. With a detail-oriented recruitment process, we have helped tens of thousands of candidates find their dream job, develop themselves, and succeed on their career paths.
In addition, with a database of 375,000+ senior candidates, 85,000+ available senior management candidates, and an optimal recruitment solution, we are confident to be a "talent hunter" for middle and senior-level personnel. We are proud to have accompanied and helped thousands of businesses and corporations get the best quality personnel.
With many outstanding strengths, Navigos Search is a perfect stop on the journey of finding middle and high-level jobs for all candidates. Don't hesitate to contact us if you have the capacity but are unemployed and desire to further on your career development path or if your business is looking for potential candidates!
Navigos Search - Vietnam's leading middle and high-level talent hunting company