Recruiting a good receptionist is always a common desire of most hotel HR today because the recruitment demand for this position is strikingly high, and job-hopping occurs with increasing frequency. The question is how to recruit professional receptionists successfully for hotels. Let's refer to the article below of Navigos Search.
1. Why should you hire professional receptionists?
Recruiting professional receptionists can help all work in the front office department and the whole hotel operates uniformly and efficiently. It also renders professionalism to the hotel and brings absolute satisfaction to customers.
Recruiting professional receptionists also helps the hotel save time, effort, and cost of training new employees because good receptions receive and perform the work quickly. The question is how to recruit professional receptionists successfully for hotels.
Recruiting good receptionists is remarkably important
2. The main duties of a professional receptionist
Depending on the field of operation of the working unit, the receptionist will have different specific tasks. In general, they all have to perform the following main tasks:
- Greet and welcome guests and partners.
- Answer questions directly with guests.
- Update information and store records of guests and significant partners.
- Receive calls and handle problems of guests and partners.
- Keep the lobby area clean and comply with the rules and regulations of the working unit.
- Follow security processes such as issuing the travel pass for guests and closely checking people in and out to ensure security.
- Order stationery for employees in the unit and track the number of existing furniture and products.
- Coordinate with other departments to perform general work as assigned by superiors.
3. Secrets to helping the hotel recruit professional receptionists successfully
Planning for receptionist recruitment methodically
When recruiting personnel for any position, the business must develop a detail-oriented plan in advance to minimize unnecessary errors if they want to achieve desired results. For the hotel receptionist position, the business must pay more attention to this factor.
A specific, clear recruitment plan from the recruitment process, implementation time, job vacancies, personnel requirements, salary regime, to remuneration will make the appropriate candidate sourcing more handily and effectively.
Describing the job as detailed as possible
A job description is supposed to be good when it presents in detail each task with requirements on professional qualifications, experience, skills, and appropriate qualities, helping candidates visualize the work they're applying for and making the employer quickly get the suitable candidate.
Offering an attractive salary and remuneration regime
Besides the desire to work in a professional environment with career advancement opportunities, most good receptionists are interested in salary and remuneration regime. They believe that the income being worthy of the level of job completion is the way the superiors assess their capacity and efficiency.
Therefore, if the employer wants to recruit a good receptionist successfully, they need to refer to the salary for the corresponding position on the market. After that, the employer needs to consider an attractive salary but still has to ensure that it's following their budget and orientation to attract potential candidates to apply.
Let's offer an attractive salary and remuneration regime to attract potential candidates
Testing the candidate's sensitivity by common situations
The sensitivity to resolving potential situations is a must-have recruitment criterion for the hotel receptionist position. A good receptionist needs to highlight this strength.
To test the candidate's sensitivity, the employer can offer frequent hypothetical situations such as guests checking out late, guests checking in the wrong hotel, changing rooms, requirements for serving privately, intoxicated guests, and fastidious guests. Then ask the candidate to give the most satisfactory solution.
Employers will consider the candidate's ability to assess and select outstanding individuals who have the highest appropriate level of work. Candidates must calmly control the situation and give delicate handling to avoid adversely affecting the company image without disappointing customers. It is also one of the indispensable requirements in the professional receptionist recruiting process for hotels.
Selecting an appropriate coordinator
The hotel must choose appropriate coordinators so that the receptionist recruitment interview goes well. Those are experienced people in the service to check the candidate's capacity.
The hotel should choose a front office manager (with experience in management and training receptionists) and a human resources specialist (experienced in selection and people access) as recruitment coordinators. They will have a more general and profound view of the candidate's appropriate level for the position to be recruited. From there, the hotel can consider selecting the best candidate.
Posting jobs on reputable recruitment websites
A tip that helps the hotel receptionist quickly and effectively is to associate with the recruitment service company. Thus, you can post news on a specialized website attracting millions of candidates who desire to pursue their expected careers.
At Navigos Search - Vietnam's leading medium and high-level staff provider currently has more than 350,000+ candidate profiles, making it easy for the hotel to recruit quality receptionists. With prestige and commitment to service quality, Navigos Search always attracts employers and candidates and wins their trust.
Navigos search helps you get good receptionists handily and quickly
Here, many units have found professional and suitable receptionists for their hotels. Not only does our company help the hotel recruit the best candidates, but we also accompany businesses and candidates during the probationary process. If candidates are not suitable or quit their jobs, Navigos Search will add a replacement candidate without any additional expenses for the hotel. Furthermore, Navigos Search's recruitment experts will support, advise and give the most helpful advice if candidates have difficulty at work. If your unit or organization needs recruiting receptionists or other job positions, don't hesitate to come to the service of Navigos Search now.
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