Collection Manager

Navigos Search's Client - a fast-growing financial services organization operating in the digital payment and consumer finance space. With a nationwide footprint and a commitment to innovation, we provide accessible financial solutions to individuals and businesses. Our mission is to promote financial inclusion by offering reliable, tech-driven services through both online and offline channels.

Key Responsibilities
- Lead and supervise all activities related to debt recovery, including pre-delinquency outreach, early-stage collections, and escalation to field and legal teams.
- Design and implement effective collection strategies that align with the company's business goals and customer profiles.
- Monitor and manage recovery performance to ensure monthly collection targets are consistently met.
- Directly handle high-risk or escalated cases involving on-site visits, legal proceedings, asset recovery, or repossession.
- Work in close coordination with branch managers and local teams to ensure consistent and timely execution of recovery operations.
- Collaborate with external collection agencies to manage outsourced accounts and optimize recovery efficiency.
- Train and guide both internal staff and branch personnel on recovery procedures and regulatory best practices.
- Develop, update, and enforce policies and workflows for all collection-related processes.
- Generate and present regular performance dashboards and recovery metrics to internal and regional stakeholders.
- Support additional projects or duties as assigned by senior management.