Job Description
As Touring Team Leader, you will manage a diverse workforce across our Operations Department to ensure success and efficiency in day-to-day procedures. You will make tangible contributions to the advancement of organisational goals and practices, by ensuring that members of staff adhere to these for successful implementation. Most importantly, you endeavour to sustain and motivate an Operations team, including guides, that delivers amazing experiences to our clients’ travellers.
Your main responsibilities are:
• Directly handle scheduling and management of the Touring Executive.
• Ensure Touring Team, guides and other related field staff understand and implement all trip styles and branding requirements for all accounts.
• Ensure blocking is completed for guides for GIT series based on allotment created by Reservation Team if required.
• Handle and manage service quality on daily operations and workload distribution.
• Ensure quality improvement by organising trip checks and inspections.
• Participate in recruiting of internal/external candidates and evaluate team members.
• Lead in the resolution of major operational issues and ensure 24/7 support for on the ground complaints.
Job Requirements
• 3 years’ experience in tourism operations or experience in leading teams in the tourism and hospitality industry is required.
• Degree in tourism and hospitality is an advantage.
• Fluent in national local language and intermediate to advanced level of written and spoken English.
• Well-developed problem-solving skills.
• Empathetic, motivational leadership skills.
• Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders).
• High attention to detail and strong time/priority management skills.
• Customer centric with commitment to high standards of service delivery.
• Able to work both independently and in a team environment.
• Comfortable with a flexible rotating roster that may include late nights, weekends, and early mornings.
• Able to adapt to uncertainties and changes and remain calm under pressure.
• Personally aligned with company purpose and values.
• Proficiency with Microsoft Office applications and company systems would be an advantage.