What We Can Offer
- Others
- Training
- Bonus
- Transportation
- Healthcare plan
Job Description
Key Responsibilities
1. Technical & Customer Support
• Provide high-level technical support to B2B clients, especially in the industrial lubricants sector.
• Work closely with the sales team to support new customer acquisition and key account conversion.
• Conduct field trials, oil monitoring, and develop technical comparison reports.
• Offer 24/7 technical support and on-site oil analysis with detailed recommendations.
2. Service Excellence
• Ensure timely and professional delivery of service packages (basic and advanced).
• Handle customer complaints (OTIF – On Time In Full) and issue corresponding test reports.
• Collaborate with R&D and product teams to develop technical documentation and materials.
• Deliver technical and product training to internal and external customers.
3. Market & Business Support
• Monitor industry trends and competitor products.
• Create sales support tools (TCO, POP, toolkits, apps for product recommendation).
• Support marketing events like workshops and industrial exhibitions.
• Build strong relationships with 3rd-party oil analysis labs.
Job Requirements
Education:
• Bachelor's degree in Petroleum Engineering (or related), English proficiency required.
Experience:
• Minimum 5 years in technical service roles within the industrial lubricants sector.
Skills:
• Strong presentation, customer service, and problem-solving skills.
• Technical knowledge of lubricants, fluids, and industrial machinery.
• Experienced with Microsoft Office and report generation.
• Ability to work across departments in an international environment.