Job Description
The Warranty and Service Data Analyst reports to the Director of Warranty, Service and Parts. This role will work with Warranty and Service teammates globally in order to drive improvement of our global warranty and service data collection systems and support global standardization efforts of systems and data.
Key responsibilities include the following:
1. Strategic Initiatives
● Help drive improvement of the warranty and service data collection systems and provide feedback to ensure conformance to customer requirements, internal requirements, business goals and objectives.
● Initiate and/or support global standardization efforts for systems to standardize data and reporting.
● Provide special studies or projects to support global quality, service, and warranty initiatives.
2. Functional Actions
● Collect, integrate, and analyze data from multiple sources to develop a comprehensive picture of product performance and trends.
● Communicate product performance to Warranty and Service leadership with charts, graphs and summaries.
● Develop and track product performance metrics.
● Uses data to determine which warranty parts should be held and returned to the suppliers for corrective actions and cost recovery from supply base.
Job Requirements
Experience:
● Minimum of 3 years experience in a related field is required.
● Professional experience in data analysis required.
● Warranty/Customer Service experience preferred.
Skills/personal qualifications:
● Must be able to communicate fluent in English
● Must be highly skilled in Microsoft Office and building technical reports and presentations
● Strong interpersonal, communication and analytical skills and the ability to communicate with multiple cultures/regions
● Strong organizational skills and the ability to work on multiple projects.
● Demonstrated experience with data analysis and reporting
● Results oriented with the ability to self-start, work with minimal supervision, exercise good judgment and decision-making
Education and Certifications:
● Bachelor’s Degree
● Six Sigma training preferred.