Job Description
Adhere to follow transition and project management
Take a solution products responsibility (maybe cross-functional, cross-organization, cross-service,
involving 3rd parties) to takeover solution delivery to the customer
Responsible to implement (install, configure, troubleshoot, support) complex/custom solutions as part of the Professional Services processes
Participates in technical discovery, kick-off meetings with customers
Manage and deploy POC to customer, responsible for managing quality, delivery time, cost of project and leading them to success
Solutions documentation completed in full, with formal testing, sign-off and handover capability enabled
Manage risk during implementation and on-going operations
Drive strategies to minimize calls and improve response time, resolution time of software problems
Performs other duties as assigned
Job Requirements
Bachelor’s degree in Computer Science, or a related field, or equivalent experience
Min 2 years of experience in Enterprise IT environment
Experience in working as pre/post-sales role… is preferred
Knowledge of general computer network, Operating Systems
English fluently – spoken, listening, and written