[Retail] Store Manager - Mass Fashion

Our client—an internationally recognized fashion retailer—is looking for a visionary Store Manager who thrives in a dynamic retail setting. You are someone who combines operational excellence with a deep passion for fashion and customer experience. You will play a pivotal role in driving both team performance and commercial success.

You bring:
• A forward-thinking mindset, eager to anticipate trends and adapt strategies in a fast-paced retail landscape.
• Strong executional discipline, with the ability to manage multiple workflows while maintaining attention to detail.
• A customer-first philosophy, consistently aiming to exceed expectations and build lasting brand loyalty.
• The ability to inspire and develop talent, creating an engaged, motivated, and high-performing team culture.
• A background in retail leadership, where you've delivered results through data-driven decisions, operational rigor, and a sharp commercial instinct.

YOUR ROLE: STORE MANAGER
As the Store Manager, you are the brand ambassador and key leader of the store. You will oversee all operational, commercial, and team-related matters, ensuring smooth day-to-day performance, exceptional customer experience, and continuous sales growth.
________________________________________
KEY RESPONSIBILITIES
1. Stock & Sales Management
• Ensure effective stock replenishment and place orders according to company guidelines.
• Drive store sales and work toward achieving budget targets.
• Manage stockroom and online inventory organization.
• Maintain RFID devices and ensure proper stock handling.
• Guarantee adherence to Visual Merchandising standards.

2. Product, Commercial & Visual Execution
• Plan and execute daily/weekly/seasonal commercial and visual strategies.
• Analyze sales and business performance to inform decision-making.
• Oversee floor layout, product presentation, and stock levels.
• Ensure full alignment with visual and operational brand guidelines.

3. Customer Service Excellence
• Lead by example to deliver outstanding customer service.
• Resolve customer issues with a focus on satisfaction and retention.
• Implement and monitor service action plans and training programs.
• Ensure team understanding and execution of return policies.

4. Store Operations
• Manage deliveries, stock takes, and sales preparation.
• Ensure security and safety protocols are in place and followed.
• Support Store Director in all operational checklists and compliance tasks.

5. People Management
• Lead, inspire, and manage a diverse team to ensure performance standards are met.
• Conduct team training, onboarding, and performance development.
• Oversee rota planning, holiday scheduling, and daily task allocation.
• Support recruitment and employee engagement initiatives.

6. Health & Safety Compliance
• Maintain cleanliness and safety throughout the store.
• Promote safe working practices and handle any incidents promptly.