Contractual Staff of Assistant Relationship Manager (ARM to Top Japanese International Bank)

- Customer services:
Receive/respond customers’ inquiries via calls and/or emails for banking services & transactions & communicate with internal related teams/departments to handle customer’s demand promptly.
Guide and check customer's application related to bank account/service/transactions.
- Professionally represent the bank’s image and efficiently liaise with other departments to deliver the best of banking products and services to Japanese and MNC clients (Taiwanese, Thai, Singapore, Korean…) of the Bank.
- Transaction execution & support:
In charge of credit related transactions (loan, L/C, LG …) for credit limit control, loan disbursement process, loan price process.
Involve in the process of customer's FX/Time Deposit/Loan pricing and contact customers for pricing confirmation.
- Daily monitor the maturity of TDC & credit related transactions.
Support RMs to send the marutiry lists to customers and closely follow up and remind customers for loan application, repayment funding or LC settlement on due.
- Business administrative support:
Handle all common customer service request: banking's correspondence, transaction status tracking, banking certification.
Undertake other numerous administration tasks for RM of Business Promotion Departments smoothly and timely, especially a proper back-up when RMs are out of office for customer visit.
Involve in KYC process to identify customer's profile required as a global bank & regulations
Handle documents filling.
- Other related tasks as assigned by DH/TH.