Account Management Head (Vietnamese only)

Job Locations: Ho Chi Minh

From 4,000 USD To 5,000 USD

93 Views - Expires in 17 day(s)

What We Can Offer

Job Description

We are looking for an energetic, dynamic merchant success Head to build and lead a strong merchant success team and expand relationships with top-tier retailers that will create tremendous value for the business. You will be the head of the merchant success team and will be responsible for leading the team in ensuring the successful development and execution of the Merchant onboarding strategy and accelerating the growth of our merchants. The ideal candidate thrives in a challenging fast-paced environment, is passionate about building strong relationships with merchants, and possesses the ability and hustle to identify and create growth opportunities for the merchants on the company platform. The candidate is also passionate about providing guidance and mentoring to the team to unleash the fullest potential of the team members.
• Motivate, mentor, and lead the best merchant success management talents
• Support team members in developing and managing strategic account plans which demonstrate a deep understanding of our merchant’s businesses and support both their growth objectives and our own
• Work with Finance & Analytics to monitor merchant performance including consumer trends and behaviors
• Work closely with marketing in driving merchant’s partnerships and initiatives including merchant events, thematic campaigns, social media campaigns, and any creative ideas you can come up with
• Act as a consultant in shopping and e-commerce, ideally with a deep understanding across multiple verticals and segments that our Merchants operate in
• Actively seek and find win-win solutions for both the Merchants and company.
• Articulate company’s unique value proposition as not only a payment method that increases conversion but as a lead generation network that can reduce the retailer's customer acquisition cost
• Drive a results-oriented culture with arm strong focus on servicing excellence, execution, quality, and speed
• Build great relationships both on an executive, as well as on an individual level.
• Play an important role in making company the largest company in the region

Job Requirements

• 8 years of relevant Business Development, Account Management, or Partnership management- experience ideally in e-commerce, financial services, or payments environment with 4-5 years of team management experience
• Excellent presentation and communication skills, both English & Vietnamese 
• Strong commercial acumen - the ability to critically analyze and interpret data independently, supported as required by the F&A analyst.
• Experience working at a high-growth tech company is highly preferred.
• Highly self-motivated with the ability to work fast and smart independently
• Excellent organizational, and time management skills
• Strong desire to work in a start-up environment and comfortable with the constantly evolving sales processes

Job Locations

  • Ho Chi Minh

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